Leader-Member-Exchange (LMX) is a theory that investigates leadership from a relational perspective. Rather than focusing either on leaders or subordinates’ features, it assesses leadership effectiveness looking at the quality of mutual relationship between individuals in different positions of authority. Although many studies have investigated LMX, a few researches have been carried out in a complex context like hospitality in London. The objective of this study is investigating effects of LMX on turnover intention and job satisfaction among hospitality employees in London.
The sample was composed by 74 among frontline and backline employees of a five-star hotel in central London. Descriptive statistic was used to compare demographic groups, whereas regression and correlation analyses were undertaken to estimate influences between variables.
Results showed moderate negative correlation between LMX and turnover intention and strong positive correlation between LMX and job satisfaction. Relevant differences emerged when relationships between LMX, turnover intention and job satisfaction were observed among groups of individuals selected on the basis of tenure, education, working department. Results can be used to introduce better managerial practices.